Shipping policy

Mystery Shipping Policy

Thank you for shopping with Mystery! Please review our shipping information before placing your order.

Processing Time

Please allow approximately 7–14 business days for orders to be processed before shipment. Some items may require additional processing time due to vendor production, availability, or high order volume.

Shipping Time

Once your order has been processed and shipped, estimated delivery is typically 5-8 business days within the United States. Shipping times are estimates and are not guaranteed.

Tracking

Once your order ships, tracking information will be provided when available. Please allow time for the carrier to update the tracking information.

Preorders & High-Demand Items

Certain Mystery releases may be sold as preorders or made-to-order items. These products may have longer processing times. Any special estimated shipping timeframe will be listed in the product description when applicable.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change the delivery address.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery delays may occur outside of Mystery’s control. If your package is lost in transit, arrives damaged, or shows as delivered but cannot be located, please contact us as soon as possible so we can assist you with the appropriate next steps.

Multiple Items

Orders containing multiple products may arrive separately depending on product availability.

By placing an order with Mystery, you acknowledge that processing and shipping times are estimates and may vary.